OPERATIONS

We manage your software and hardware so that you can focus on manage your business

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What we do

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Servicedesk

We operate 24/7/365, we speak Swedish, English and Polish and we work proactively to solving the root issues to decrease the amount of tickets coming in

Calculate the cost

SIAM

we manage multiple suppliers of services and integrate them to provide a single business-facing IT organisation

SOC

we detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes

Cloud operations and management

we design, oversee, controll, and redesign cloud operational processes

Application support and management

we operate and support your applications to allow them the best possible support for your business processes

EUP

We deliver a modern, fast and user-friendly end-user-platform for your computers, laptops and mobiles

Partnerships and technologies we love

Success story

Bufab

Problem

Bufab, fast growing global supply chain partner, needed scalable and non-person dependent IT support. Operating in 37 countries, it did not have an ITSM-system to handle all the tickets and issues coming in from all over the world. It had a custom built share-point-solution that was not scalable enough to handle the growing business and meet the new business requirements. Moreover, as a slim IT-organization, the company needed to focus its energy on a digital best practice initiative.

Business results

Bufab found Euvic who offered a packaged solution: it set up a new service desk within 3 months from project start and implemented a new ITSM-system, freshservice during the process. The implementation project also included setting up clear SLAs, to enable the users to see what they can expect from the IT-organization. Bufab could finally focus its organizational energy on a digital best practice initiative, creating more value to the business. A clear SLA and predictability helped boost users’ satisfaction as well.

Blog


Posted on April 16th 2018 / Posted by Euvic Admin

5 points you should not overlook while outsourcing your service desk ff


Posted on May 3rd 2018 / Posted by Euvic Admin

5 prerequisites for the success of digital transformation ff


Posted on September 11th 2018 / Posted by Andreas Södermark

6 key issues influencing software delivery performance ff

Our clients

We have completed over 6000 projects
for clients from around the world.

We would love to hear more about your challenges. Give us your contact information and we will reach out to you as soon as possible.

Free ice-cream if we have not called you back within 24 hours

Contact

SWEDEN
Kommendörsgatan 6,
114 48 Stockholm

+46 852211970 info@euvic.se

We would love to hear more about your challenges. Give us your contact information and we will reach out to you as soon as possible.

Free ice-cream if we have not called you back within 24 hours