Service desk calculator

How we helped a global supply chain partner to achieve a greater business value

By setting up an external service desk and having a suitable ITSM-system implemented, our client – Bufab – could finally focus its energy on a digital best practice initiative and increasing user’s satisfaction.   About the client Bufab was founded in 1977 by two young entrepreneurs in a small village a few kilometers away from […]

Your service desk: 5 signs it’s time to change it

Technology has completely changed the way we do business business. It doesn’t matter whether you keep your service desk „at home” or  outsource it, there are some signs it is high time to change it.   It’s already obvious: legacy IT systems do not fit the rapidly changing business demands. Well, you may even be […]

5 points you should not overlook while outsourcing your service desk

Outsourcing may improve productivity and reduce costs. It might also backfire on your employee work experience which, in turn, may result in loss of customer satisfaction.   When you run a business the local level, not to mention the global one, you always experience complexity. Nowadays if you are a senior manager, you are expected […]